Terms of Use

By accessing or using Luonge's services, website, or applications (collectively, the "Services"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you (either an individual or an entity) and Luonge Inc. ("Luonge," "we," "us," or "our"). We may modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of the Services constitutes acceptance of modified Terms.

Luonge provides an AI-powered live demo concierge platform that enables real-time, interactive voice-based product demonstrations. Our Services include:

• AI-driven voice interaction for product demonstrations
• Session recording and transcription (with consent)
• Analytics and reporting dashboards
• Integration with third-party platforms
• Customer support and documentation

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.

To access certain features of the Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Services to violate any applicable law or regulation
• Impersonate any person or entity or falsely represent your affiliation
• Attempt to gain unauthorized access to any systems or networks
• Upload malicious code, viruses, or harmful content
• Interfere with or disrupt the Services or servers
• Use the Services to harass, abuse, or harm others
• Scrape, data mine, or automatically collect information without permission
• Use the Services in any way that could damage our reputation
• Resell, sublicense, or redistribute the Services without authorization

Our Services include session recording and transcription capabilities. By using these features, you acknowledge and agree:

• Notification: All participants will be clearly notified before any recording begins.
• Consent: Recordings will only proceed with explicit consent from all parties.
• Responsibility: You are responsible for obtaining necessary consents when using recording features with third parties.
• Compliance: You must comply with all applicable recording laws in your jurisdiction.
• Storage: Recordings are stored securely in accordance with our Privacy Policy.
• Deletion: You may delete recordings at any time through your account settings.

Our Property: The Services, including all software, algorithms, designs, text, graphics, and other content, are owned by Luonge and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Your Content: You retain ownership of any content you upload to the Services ("User Content"). By uploading User Content, you grant Luonge a non-exclusive, worldwide, royalty-free license to use, store, and process such content solely for providing the Services.

Feedback: Any suggestions, ideas, or feedback you provide may be used by Luonge without obligation to you.

Certain aspects of the Services require payment. By subscribing to paid features:

• Billing: You authorize us to charge your payment method on a recurring basis according to your selected plan.
• Taxes: Prices exclude applicable taxes, which will be added as required.
• Refunds: Refunds are handled on a case-by-case basis. Contact support for assistance.
• Cancellation: You may cancel your subscription at any time. Access continues until the end of the current billing period.
• Price Changes: We may adjust pricing with 30 days' notice. Continued use constitutes acceptance.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
• UNINTERRUPTED OR ERROR-FREE SERVICE
• SECURITY OF INFORMATION TRANSMITTED

AI-generated responses may contain errors or inaccuracies. You should not rely solely on the Services for critical business decisions.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUONGE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, or goodwill
• Any damages exceeding the amount paid by you to Luonge in the twelve months preceding the claim

These limitations apply regardless of the legal theory and even if Luonge has been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Luonge and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination:

• Your right to use the Services will immediately cease
• You may request a copy of your data within 30 days
• We may delete your data after the 30-day period
• Provisions that by their nature should survive will remain in effect

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Services shall be resolved through:

• Informal Resolution: We encourage you to contact us first at legal@luonge.com to resolve disputes informally.
• Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association.
• Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Luonge.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely.
• Notices: We may provide notices through the Services, email, or other reasonable means.

For questions about these Terms, please contact us:

• Email: legal@luonge.com
• Address: Luonge Inc., Legal Department, 100 Main Street, Suite 400, San Francisco, CA 94105